- +1 323 552-5578
- 207 W 138th St. Los Angeles, CA 90061
Grasstik — ADERSA Group LLC
Last Updated: April 24, 2026
Welcome to Grasstik. These Terms and Conditions govern your use of the Grasstik website, product information, inquiries, quote requests, referrals, communications, purchases, deliveries, installations, and related services.
By using our website, requesting a quote, approving an estimate, purchasing a product, scheduling delivery or installation, or otherwise communicating with Grasstik, you agree to these Terms.
Grasstik is operated by ADERSA Group LLC.
These Terms apply to general website use, product inquiries, quote requests, referrals, product information, sample-based purchases, and general communications with Grasstik.
For specific orders, estimates, installations, deliveries, or project-based services, Grasstik may provide additional terms through an estimate, invoice, written proposal, or other order-specific agreement. If those documents include more specific terms, those terms will control for that specific transaction. If there is a conflict, the more specific order or project document prevails.
Customers should review all estimate documents, product terms, service terms, and related written conditions before approving an order, scheduling installation, or making payment.
Your estimate document already includes product use limits, payment terms, shipping and delivery risk, return timing, a 3-year limited warranty, installation duties, permits, safety rules, arbitration, attorney fees, and communication consent.
Grasstik provides artificial grass privacy fence products and related services, which may include product pickup, nationwide shipping, local delivery, and installation depending on the order, location, availability, and written agreement.
Grasstik products are designed to improve privacy, visual coverage, and outdoor appearance. Unless otherwise stated in writing, Grasstik products are intended for outdoor use only and are not intended for indoor use or application on building exteriors such as residential or commercial walls. Any such use constitutes misuse and may void all warranties and protections under these Terms.
Grasstik products are privacy-enhancing and decorative products. They are not a substitute for structural fencing unless specifically stated in writing.
You agree to use the Grasstik website only for lawful purposes. You may not misuse thewebsite, interfere with its operation, copy content without authorization, submit false information, or use the site in a way that harms Grasstik, other users, or third parties.
Grasstik may update, modify, suspend, or discontinue any part of the website at any time without prior notice.
All content on the Grasstik website — including text, images, graphics, logos, designs, product photos, videos, labels, layout, and product-related materials — is owned by or licensed to Grasstik. Copyright © 2026 Grasstik. All rights reserved. Unauthorized copying, distribution, display, sale, or use of Grasstik content or intellectual property for commercial purposes is prohibited without written permission.
Prices, estimates, and quotes may vary based on product quantity, project size, delivery needs, installation conditions, location, labor requirements, product availability, and other projectspecific factors.
A quote is not final until confirmed by Grasstik. Grasstik reserves the right to correct pricing errors, product availability errors, measurement errors, calculation mistakes, or other inaccuracies before accepting or completing an order.
Unless otherwise stated in writing, quotes are valid only for the period shown. If no period is stated, Grasstik may revise the quote at any time before final confirmation. All orders are subject to acceptance by Grasstik.
Payments for all products must be made in full at the time of purchase, unless otherwise agreed upon in writing. We accept payments via credit/debit cards, checks, cash, PayPal, Venmo, Zelle, wire transfers, and other methods as specified on our website.
Payments not received within the same business day they are due will incur an initial penalty fee of 5% on the unpaid balance, plus an interest charge of 1.5% per month thereafter, starting immediately the day after the due date.
Orders or services may be delayed, paused, or canceled if required payment is not received on time. If separate payment terms are provided in an estimate, invoice, or project document, those terms apply to that specific transaction.
Product availability may change without notice. Grasstik may update, discontinue, modify, or replace products at any time.
Images, colors, textures, measurements, and product descriptions are provided for general reference. Actual product appearance may vary due to lighting, screen settings, product batches, manufacturing differences, outdoor conditions, and normal material variation.
Customers may learn about Grasstik through product labels, referrals, previously installed products, sample installations, website photos, social media, or other examples of completed work. These examples are provided for general reference only and do not guarantee that the same product appearance, fit, privacy level, installation method, price, timeline, or result willapply to a new project.
Each order or installation depends on product availability, measurements, site conditions, fence structure, access, customer requirements, and the specific written agreement approved for that project.
Customers are responsible for providing accurate measurements, photos, site details, access information, and any other information requested by Grasstik. If measurements or project details are inaccurate, additional products, labor, delivery, or installation work may be required, and Grasstik may adjust the price, timeline, or scope of work accordingly.
Grasstik may assist with measurement guidance, but unless expressly agreed in writing, the customer remains responsible for the accuracy of information provided.
Depending on the order and service area, Grasstik may offer product pickup, nationwide shipping, local delivery, installation, or a combination of these options.
Delivery and installation dates are estimates unless specifically confirmed in writing. Grasstik is not responsible for delays caused by weather, traffic, customer unavailability, unsafe site conditions, supply issues, carrier delays, access restrictions, or other circumstances outside our reasonable control.
Grasstik assumes no responsibility for the packaging, labeling, storage, or timely delivery of shipments. Any risks associated with transportation of products shall be borne solely by the shipping party or their designated carrier. Customers should inspect products upon delivery and report any damage within 7 days.
Installation services are subject to site suitability. Grasstik may refuse, delay, modify, or stop installation if the site is unsafe, inaccessible, unsuitable, structurally unstable, or different from the information provided before scheduling.
Before delivery or installation, the customer is responsible for ensuring that:
Grasstik is not responsible for delays, extra labor, rescheduling, incomplete service, damage, or additional costs caused by the customer's failure to prepare the site, obtain approvals, or provide accurate information.
Grasstik's installation depends on the condition of the existing fence, wall, gate, panel, surface, or structure. Grasstik is not responsible for pre-existing defects, weak structures, rust, loose posts, unstable fencing, hidden damage, underground issues, wiring, plumbing, landscaping, improper prior work, or conditions not visible or disclosed before installation.
Installation may not correct all privacy, structural, aesthetic, wind, visibility, durability, or property condition concerns. Any recommendation, sample, or prior project should not be understood as a guarantee for another property.
Customers are responsible for safe handling, storage, and maintenance of Grasstik products after pickup, delivery, or installation, unless otherwise agreed in writing.
To ensure safe handling and installation, please adhere to the following guidelines:
Grasstik must not be stored lying flat under direct sunlight. If left under direct sunlight, condensation may occur within the roll, which can lead to moisture-related damage, discoloration, odor development, or weakening of the backing material.
Grasstik is not responsible for injuries, damage, deterioration, discoloration, odor, moisture-related issues, fiber damage, backing damage, or product wear caused by improper handling, storage, maintenance, misuse, friction, pulling, alteration, or exposure outside normal use.
Grasstik panels may be used as freestanding privacy structures. Customers acknowledge that these panels, due to their height and design, require secure and stable installation. The Company shall not be responsible for injuries, damage, or loss resulting from improper handling, unsecured placement, or failure to take reasonable precautions to prevent tipping or collapse.
It is the sole responsibility of the customer to assess the environment in which panels will be used and to implement all necessary safety measures (e.g., anchoring, weighting, bracing, or restricted placement). By purchasing the panels, the customer assumes all liability for safe usage and agrees to indemnify and hold harmless the Company from any related claims.
Customers must request order changes, cancellations, or rescheduling as soon as possible. Grasstik may charge fees or withhold deposits for cancellations, late rescheduling, custom preparation, product cutting, special handling, delivery scheduling, labor scheduling, or work already performed.
Grasstik may also reschedule due to weather, safety concerns, staffing, traffic, product availability, site conditions, or other reasonable business conditions. If a separate estimate, invoice, or project document provides specific cancellation or rescheduling terms, those terms apply.
Customers may return products within 15 days of delivery if the product is unused, undamaged, and in its original packaging. Custom-made products are not eligible for returns.
If a product is defective or damaged upon delivery, the customer must report the issue to Grasstik within 7 days of receipt. Grasstik will provide a replacement or refund at its discretion after verifying the issue. Returns must be initiated within 7 business days of receiving the product to be eligible.
Refunds for eligible returns will be processed within 10 business days upon receipt of the returned product. Shipping fees associated with initial agreements are non-refundable.
Installed products, used products, damaged products, altered products, custom-cut products, special-order products, or products affected by customer handling, improper storage, improper installation, misuse, or site conditions may not be eligible for return or refund. Refund eligibility is determined by Grasstik after review.
Customers must inspect products and completed work promptly after pickup, delivery, shipping receipt, or installation. Any damage, defect, missing item, incorrect item, or installation concern must be reported to Grasstik within the timeframe stated in the applicable estimate or written agreement. If no specific timeframe is provided, the issue should be reported as soon as possible and no later than 3 business days after pickup, delivery, or installation.
Claims must include clear photos, order details, and a description of the issue. Grasstik may deny claims that are reported late, lack proof, result from customer handling, site conditions, third-party work, or occur after delivery or installation. Grasstik reserves the right to inspect the product or installation and may choose to repair, replace, adjust, provide partial credit, or deny a claim based on the circumstances.
Grasstik comes with a 3-year limited warranty against defects in materials or workmanship under normal use conditions. The customer shall submit all documentation evidencing the purchase and entitlement to warranty at the time of making a claim.
The warranty does not cover:
Grasstik reserves the right to inspect the product to verify any warranty claim before issuing a replacement, repair, or credit.
The customer is responsible for obtaining any permits, variances, or approvals that may be required by local, state, or federal authorities for the installation and use of Grasstik products. Grasstik is not responsible for any delays or additional costs incurred due to the customer's failure to obtain the necessary permits or comply with relevant regulations.
Grasstik may provide recommendations, examples, photos, labels, samples, measurements, or product guidance, but does not guarantee that any product or installation will achieve a specific level of privacy, appearance, durability, weather performance, sound reduction, resale value, customer satisfaction, or project outcome unless expressly stated in writing.
To the maximum extent permitted by law, Grasstik is not liable for any direct, indirect, incidental, special, consequential, punitive, or business-related damages, including loss of use, loss of profits, property value claims, project delays, customer complaints, third-party claims, or replacement costs beyond the specific remedy approved by Grasstik.
Grasstik's total liability for any claim related to a product, order, delivery, shipping, installation, website use, or service shall not exceed the amount paid by the customer for the specific product or service giving rise to the claim.
You agree to indemnify, defend, and hold harmless Grasstik, ADERSA Group LLC, and their owners, officers, employees, contractors, agents, affiliates, and representatives from any claims, damages, liabilities, losses, costs, or expenses arising from your misuse of the product, inaccurate information, unsafe site conditions, failure to obtain approvals, violation of these Terms, third-party claims, improper handling, improper installation, unauthorized modification, or use of the product outside its intended purpose.
In the event of any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or validity thereof, the parties agree to attempt in good faith to resolve the dispute through mediation before resorting to any other dispute resolution procedure.
If the parties are unable to resolve the controversy via mediation, the dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration hearing will be held in a location reasonably convenient for both parties. The arbitrator's decision will be final except for a limited right of appeal under the Federal Arbitration Act.
The arbitrator may not consolidate more than one person's claims, and may not preside over any form of a representative or class proceeding. This Arbitration Provision shall survive the termination, expiration, or transfer of this contract or any product-related agreement. If any portion of this provision is found unenforceable, the remaining provisions will remain in force.
Any dispute, controversy, or claim arising out of or relating to this Agreement shall be resolved on an individual basis only. Both parties expressly waive any right to participate in a class action, collective action, or other representative proceeding of any kind. Claims may only be brought in the parties' individual capacities.
Claims arising under or related to this Agreement cannot be joined, consolidated, or combined with those of other individuals in any court proceeding, arbitration, or mediation, except with the express written consent of both parties. If this provision is found unenforceable, then any class or representative action must be resolved through a court proceeding, not through arbitration, unless both parties specifically agree otherwise in writing.
In the event of a breach of this agreement by any party, the breaching party agrees to reimburse the prevailing party for all reasonable attorney fees and costs incurred in connection with the enforcement of this agreement or in pursuing any remedy available under law or equity. This obligation includes costs associated with litigation, arbitration, or other dispute resolution processes.
Grasstik shall not be responsible for any delay or inability to perform under these Terms due to circumstances beyond its reasonable control, including but not limited to: strikes, lock-outs, acts of God, actions of a public enemy, accidents, boycotts, material shortages, disturbed labor conditions, delayed delivery of materials from suppliers, inclement weather, fire, floods, freight embargoes, national emergencies, war, or other similar circumstances beyond the reasonable control of Grasstik.
These Terms and any disputes arising out of or in connection with them shall be governed by the laws of the State of California, without regard to its conflict of law provisions.
Any disputes arising out of or related to this Agreement shall be resolved exclusively in the state or federal courts located in Los Angeles, California, with venue at Stanley Mosk Courthouse, Los Angeles, California. Customers consent to the jurisdiction of such courts.
Your use of the Grasstik website and services is also governed by our Privacy Policy. By using the website, submitting information, requesting a quote, or communicating with Grasstik, you agree to the collection and use of information as described in that policy.
By contacting Grasstik, requesting a quote, approving an estimate, making a purchase, or using our services, you agree that Grasstik may contact you by mail, email, phone, or text regarding your inquiry, estimate, order, delivery, installation, service, payment, warranty, claim, or related business communication, including marketing and promotional messages where permitted by law. You may unsubscribe or opt out at any time.
The Grasstik website may contain links to third-party websites, platforms, tools, or services. Grasstik is not responsible for third-party content, policies, services, websites, actions, or availability. Access to third-party links is at your own risk.
Grasstik may update these Terms at any time. Updated Terms will be posted on this page with a revised effective date. Continued use of the website, products, services, or communications after updates means you accept the revised Terms.
For questions about these Terms, please contact:
Grasstik — ADERSA Group LLC
207 W 138th St, Los Angeles, CA 90061
Phone: +1 323 552-5578
Email: [email protected]
Website: www.grasstik.com
